Thank you for shopping at Lunn Cloud Ltd. (“Lunn Cloud,” “we,” “us,” or “our”). We want to ensure your satisfaction with your purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please read this Return & Refund Policy carefully.
- Returns 1.1. Eligibility:
- To be eligible for a return, your item must be unused, undamaged, and in the same condition as when you received it.
- The item must be returned within 28 days from the date of purchase.
- Certain items, such as digital products or services, may not be eligible for return. Please contact our customer support for more information.
1.2. Return Process: – To initiate a return, please contact our customer support team within the specified return period. – Provide your order details, including the order number and a description of the item you wish to return. – Our customer support team will guide you through the return process, including providing you with a return authorization, shipping instructions, and any necessary forms or documentation.
1.3. Shipping Costs: – Unless the return is due to our error or a defective product, you will be responsible for the return shipping costs. – We recommend using a trackable shipping service to ensure the safe return of the item.
- Refunds 2.1. Refund Eligibility:
- Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.1.
- If the item is deemed eligible, we will proceed with the refund process.
2.2. Refund Process: – We will notify you via email regarding the status of your refund after inspecting the returned item. – If your refund is approved, it will be processed and a credit will be automatically applied to your original method of payment within [X] business days. – Please note that the processing time for refunds may vary depending on your payment provider.
2.3. Non-Refundable Items: – Certain items are non-refundable, including but not limited to digital products, services, gift cards, and promotional items. – Any shipping charges incurred at the time of purchase are also non-refundable.
- Damaged or Defective Items If you receive a damaged or defective item, please contact our customer support team immediately. We may request relevant information or documentation, such as photographs, to assess the issue. We will work with you to resolve the problem, which may involve issuing a replacement, arranging a repair, or providing a refund, depending on the circumstances.
- Contact Us If you have any questions or concerns about our Return & Refund Policy, please contact our customer support team. We are here to assist you and provide further clarification regarding our policies and processes.
Note: This Return & Refund Policy applies only to purchases made directly from the Lunn Cloud website. If you purchased our products or services through a third-party retailer or distributor, please refer to their respective return and refund policies.